Showing posts from July, 2007

A BestBuy Follow-up and the Project

I just got a call from Adam at the BestBuy corporate office stating that the letter I'd written them last November has come to their attention. BestBuy is apparently aware that they have many unhappy customers. They want to put together a training video to include those disenchanted with their store such as myself to try and educate their workforce about customer satisfaction. Adam wants to bring a film crew to our home and do an interview but they want to do it early next week and we're still in the middle of our flooring project. He suggested that we could possibly meet at their corporate offices in Bloomington. I said I was fine with that. I told him that my experience with them was frustrating beyond belief and that they weren't just words when I told them in my letter that they'd lost a good customer. I mentioned that we'd recently purchased kitchen appliances and never set foot in BestBuy whereas before we'd likely have at least checked out what they have

The Project and Toby is a Hound Dog!

I came home from work yesterday to find Tammy busy ripping out the carpet in our family room. I love the way she's not intimidated by projects such as that. I thought we were going to leave the carpet removal to the crew from the flooring company but she thought it would be an easy way for us to save some money on the project. I'm at work as I write this and I just noticed a message on my cell. Tammy called to say the workers arrived before 8:00 this morning to do the stairs...a day early. Fortunately, she was home to let them in as we weren't expecting them until tomorrow. She said they told her that Above All Hardwood Floors is a very good company. The guys doing the stairs are contracted through them. I did a search on Angie's List and found only positive reports. Back to Tammy...when I first met her in the spring of 1999 she owned a townhome in Maple Grove. It was a nice quad unit with a basement and fireplace. She did a lot to renovate it in what spare time sh

The End of an Era and New Found Video

Over 19 years ago I walked into A Wet Pet in Apple Valley and bought my first aquarium. It's what is referred to as a '45 tall'. I had no idea then that I'd make the aquarium a part of my home for all these years since that day. Today brought an end to my fish keeping days...sadly. With our home flooring renovations, I had to dismantle the tank to make room for the workers to do their thing. Over the past year, I've been losing enthusiasm for keeping the aquarium going so I figured that now was probably a good time to find a new owner for it. And so I did. I posted it on Craig's List a few days ago and one of the calls I got was from Chris in Belle Plaine about 35 miles southwest. He called while I was out on a ride this morning and said he was very interested in my add. I cut my ride short as I wanted to get some video of the tank before I took it down. I also wanted to get a photo of the Clown Loach you see above. I've had him for over 15 years and ha

Projects, a Taste of Minnesota and Lousy Leadership

Things are going to get busy around our home in the next few weeks as we've arranged to have a contractor come in and install hardwood floors in our kitchen and dining area. Our home is 15 years old and although the linoleum isn't holding up too badly, it's time for a fresher look. I think we'll take it one step further and replace our aging appliances while we're at it. Not that they've given us any trouble but no doubt it won't be long before they do. Besides, it will make it easier for the guys to do their work if we can have the appliances out of there. We'd also like to replace the carpet on the main level. The thought of having to get everything up off the floor to do that job is a bit daunting. I'll need to get some help moving stuff as there's no way Tammy and Rachel will be able to help with the heavier things. I'm not looking forward to the job but it will be a nice feeling once the work is complete. We made it out to Taste of Min